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Let us know how we can improve QuickBooks Self-Employed!

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  1. Phone support for customer service

    You need LIVE support!! Talking back and forth through delayed e-mail responses is not getting my questions answered. I am doing what I am supposed to do but the system is not doing what it is supposed to do. But, obviously the e-mail communication is not gonna get it fixed. I can't even cancel/"unsubscribe" to my service because the system is not working properly and can't get a live person to communicate this too!! Frustrated!!

    1,111 votes
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      178 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
    • Receipts for Subscription

      Receive receipt or confirmation for QBSE monthly service fee.

      90 votes
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        12 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
      • Annual Subscription

        QB Self-Employed annual payment

        44 votes
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          4 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
        • Video Tutorials

          Customer is requesting to have a video tutorial as to how the system would work.

          35 votes
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            2 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
          • Cancelling a subscription

            Without any prior notice my account was suddenly charged double my regular monthly amount.

            I spent nearly an hour trying to figure out how to cancel my subscription. There is no gear icon in my account. I went looking all around the internet and reading posts - to no avail.
            I also COULD NOT get to the point where I could send an email to customer support. It just kept giving me more help articles to read.
            The only way for me to cancel my subscription was to call on the phone!
            This is ludicrous and seems to me illegal…

            28 votes
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              5 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
            • Cancellation

              Please cancel my subscription. It's Meek Psychological Services. My email is meekpsych@gmail.com. Thanks, Karesa L. Meek

              12 votes
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                1 comment  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
              • SAVING INVOICES

                I am having a very hard time saving invoices. Spending precious time creating them, and then I cant save them but I'm also not ready to send them. Isn't that the point of creating drafts? So I can create them when I have time even if I can't send right away? Really, really disappointed and frustrated with this.

                9 votes
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                  0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                • Phone support would be needed!!!!

                  You have to have phone support line to get real time support for the features i am not able to use.

                  8 votes
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                    0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                  • Refund

                    This is not an idea. I’m trying to get a refund from the intuit quickbooks self-employed app. I have recently found out I cannot use this app for the purpose of my small business cause I’m not a legitimate LLC. I was told from multiple quickbooks representatives to contact this feedback forum to get a refund on the months I used this app. My name is Christopher McGrath

                    7 votes
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                      0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                    • Tack Multiple Businesses

                      I am one of the many who has 2 sources of income. Tracking multiple business is a feature I need and the reasons I won't be subscribing after the free trial.

                      In a given year I have a videography business, then I have a 1099-income job that I work on and off throughout the year that helps support me when the film business is slow.

                      I'm still a sole proprietor given income levels and thus have a single checking account. But, I keep all expenses separate and have a credit card dedicated to each business.

                      6 votes
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                        1 comment  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                      • Real customer support

                        Sorry, but I'm about done with QB self employed. Currently my transactions won't download unless I log in and do a manual "Refresh All." For the second time I've had to deal with QB bull shit chat help. They never understand the actual problem despite constantly saying "I understand." Utterly worthless help for the second time now. I'm trying to run a business I would gladly pay a little extra for some actual support that doesn't require an hour of my time chatting back and forth and getting nowhere.

                        6 votes
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                          1 comment  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                        • Before the $5/month for 6 months promotion runs out, send an email to your customers to remind them of it so they don't suddenly get 2x bill

                          Before the $5/month for 6 months promotion runs out, send an email to your customers to remind them of it so they don't suddenly get a bill for twice as much as previous months. It may be listed on the website, but a) people are imperfect and forget things, and b) the email communication received when signing up only lists the $5/month and doesn't mention it being a promotional rate.

                          4 votes
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                            0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • I dont even have an account and you guys are charging my checking account despite changing my debit card twice. I need to talk to a person

                            I need to talk to a person. I never set up an account and you are charging me $5 the last two months despite changing my debit card twice. I need this fake account in my name closed TODAY

                            4 votes
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                              1 comment  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                            • Phone Support.....

                              Ive been emailing back and fourth for 12 hours to get access to my account because I couldn't login. I have a paid subscription and i finally managed to login and it wont let me past billing screen.... no way at all to go past and it wont even let me pay again to get access even tho Ive only joined and paid a week ago

                              GET PHONE SUPPORT STOP WASTING EVERYONE'S TIME

                              3 votes
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                                0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                              • invoices

                                I have reritten this bill four times. it wont save to draft and wont send either

                                3 votes
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                                  0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                • 3 votes
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                                    0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Communicate updates to customers

                                    My phone app has been losing functionality and convenience features that I've contacted support about twice now. I've learned that you are doing a back end update that is disrupting my service. It would have been so nice to anticipate there would be service disruptions and to know how long. Service has been responsive, although they are in the unenviable position of reacting to issues instead of proactively dealing with it. I do not like that the convenience of the phone app and the Quickbooks product is being lost (for how long I still don't know), and I really don't…

                                    2 votes
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                                      0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                        0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Print my own subscription invoice

                                        Please give me the option to print out my monthly subscription invoice myself instead of having to rely on QuickBooks to email it to me. They sometimes go missing and it's a mammoth job to get the correct invoice from QuickBooks

                                        1 vote
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                                          0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                        • CC or BCC options for invoice

                                          In the email field there should be the ability to add multiple emails, or at least CC fields

                                          1 vote
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                                            0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
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