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  1. You need LIVE support

    You need LIVE support!! Talking back and forth through delayed e-mail responses is not getting my questions answered. I am doing what I am supposed to do but the system is not doing what it is supposed to do. But, obviously the e-mail communication is not gonna get it fixed. I can't even cancel/"unsubscribe" to my service because the system is not working properly and can't get a live person to communicate this too!! Frustrated!!

    1,332 votes
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      94 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
    • Cancel Subscription

      I would like to cancel my paid subscription but there is no button or place for me to do it. Please cancel for me and give me confirmation. Thank you.

      222 votes
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        50 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
      • Customer Support

        Add a phone number for live support

        173 votes
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          28 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
        • Give us a phone number for customer service...

          There really is no good reason why small business owners who have precious little time should have to spend hours looking for answers and get the runaround via email repeatedly. There should be a phone number for customer support to help us with our questions.

          158 votes
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            10 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
          • Live Customer Support for Self Employed

            I'd like to see a live customer support option for QuickBooks Self Employed, either chat or phone. I've used other products from Intuit, and would like to expect the same level of customer support for all of them. Thanks!

            95 votes
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              6 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
            • Cancel my subscription

              Your system is acting up and won't let me cancel my subscription.

              91 votes
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                33 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
              • Receipts for Subscription

                Receive receipt or confirmation for QBSE monthly service fee.

                59 votes
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                  6 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                • Cancel my trial

                  Want to cancel my trial period cannot did away to do it no phone number
                  Do not charge my card for a subscription
                  Brian

                  45 votes
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                    5 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                  • Implement an easier cancelation

                    Cancelling this self employed online program has been the biggest hassle! I tried to contact quick books several times through email, finally called the 800 number today that is on my bank statement only to be told there is no way for them to cancel on the phone. Mind you, this is after being transferred several times and having the call dropped. This is a joke, all your programs should be connected and it should be a lot easier to cancel than it is. I am extremely dissatisfied with the difficulty of cancelling as it was extremely easy to sign…

                    34 votes
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                      5 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                    • make canceling subscription easier

                      Please, make canceling subscription easier and more straightforward. Your services are great, but I do not need anymore as I am not self-employed anymore, therefore I do not need to pay 18$ a month for a service I do not use.

                      30 votes
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                        0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                      • Have phone support.

                        Considering each e-mail back and forth take at least 30mins to happen, it makes for completely and totally unpractical customer support. Currently on 4 hours trying to fix one problem. This, btw is for the 2nd time this week.

                        27 votes
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                          2 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                        • Getting Started Guide

                          It would be great if the trial version (any version) of QBSE came with instructions and more tools to work with. Also to integrate QBSE with Quicken so it would be much easier to use (QBSE).

                          26 votes
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                            3 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • I need to update my credit card information

                            The system will not let me update my credit card billing information.

                            26 votes
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                              2 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                            • Need to cancel subscription

                              I cannot cancel from my account. How do I cancel?

                              26 votes
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                                3 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                              • I can not cancel account

                                Your description on how to cancel does not work!

                                25 votes
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                                  1 comment  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                • Invoice Needs date and multi-line description options

                                  Each of my invoices will need to have 14 days of items per invoice. It also needs customer file # name address and type of item. I like the options in Quickbooks simple but need the personal and business mix of this self employed option. Can you add field options to the invoice.

                                  21 votes
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                                    1 comment  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 20 votes
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                                      2 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Billing Info Update Problem

                                      An error occurs every time I try to update my billing information. It says to try again later, but I've been trying for the past several days and I keep getting the same error.

                                      18 votes
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                                        2 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Video Tutorials

                                        Customer is requesting to have a video tutorial as to how the system would work.

                                        17 votes
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                                          2 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Update billing info not working

                                          I have tried multiple times to update the credit card info associated with my account and a box keeps popping up saying that Quickbooks is experiencing some kind of technical error.

                                          17 votes
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                                            0 comments  ·  Billing/Support  ·  Flag idea as inappropriate…  ·  Admin →
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