What features should we work on?

Phone support for customer service

You need LIVE support!! Talking back and forth through delayed e-mail responses is not getting my questions answered. I am doing what I am supposed to do but the system is not doing what it is supposed to do. But, obviously the e-mail communication is not gonna get it fixed. I can't even cancel/"unsubscribe" to my service because the system is not working properly and can't get a live person to communicate this too!! Frustrated!!

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jeffnbettina shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

191 comments

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  • Deborah Manning commented  ·   ·  Flag as inappropriate

    On or around Dec. 17th, I signed up for Quickbooks SelfEmployed but didn't realize I could only have one business per account. To my knowledge the subscription has been cancelled, please verify but I need a refund of 18.19.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have QuickBooks Self-Employed version. I am trying to open a qbb file. I can't figure out how to? how can I?

  • Richard W Woodville commented  ·   ·  Flag as inappropriate

    I would be willing to pay a yearly amount for technical phone support. I have been trying to log into QBO Self-Employed for 3 1/2 hours with no luck. The chat support is apparently available on Help after you log in, but since I can't log in, I am locked out of my QBO Self-Employed system.

  • Gs Chana commented  ·   ·  Flag as inappropriate

    Have been charged despite cancelling the account
    Can you please send refund £125

  • Keith commented  ·   ·  Flag as inappropriate

    I have been trying to cancel my account for two years now. I have never set up an account but have been getting charged for it after I did my taxes with turbotax in 2015. I have talked to several people and just get the run around or they give me solutions that don't work. This is a scam!! I guess I will have to get a lawyer to stop them.

  • Pamela Hope commented  ·   ·  Flag as inappropriate

    It said that my subscription expired I tried to upgrade to the 9.99 and it only has the option for the 16.99. I would like to Subscribe to the 9.99 that’s the one need. how do I get that subscription?

  • lucysharphomes@gmail.com commented  ·   ·  Flag as inappropriate

    The app will not download on my iPhone? I have to go to The App Store every time and search for any remedies? I would like it on my first page on my phone

  • Brandi Lathan commented  ·   ·  Flag as inappropriate

    I cancelled my subscription on Jan 6 and received a confirmation. On Feb 6 my card was charged again. Please cancel my subscription and refund the charge.

  • Susan Cooper commented  ·   ·  Flag as inappropriate

    Account #192336500. On 1/28/18 I inadvertently signed up for Quick Books Self-Employed and them immediately cancelled it because I realized that it was not what I wanted. However, you charged my account $5 and and the subscription remains active. Please cancel it and refund my $5.

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